Product Description

Health care executives, CEOs, board members, physicians and medical officers, nurses and nurse executives, quality and process improvement managers, productivity managers, and emergency department (ED), surgery, critical or intensive care (ICU), and nursing operations professionals can learn to master the theory and practice of patient flow with this virtual boxed set from Eugene Litvak, PhD, a world-renowned leader in hospital operations redesign. They will benefit from this e-book package pairing the 5-star Optimizing Patient Flow: Advanced Strategies for Managing Variability to Enhance Access, Quality, and Safety with the classic Managing Patient Flow in Hospitals: Strategies and Solutions, 2^nd edition. We’ve bundled these e-books to provide health care leaders with scientifically grounded methods to optimally manage patient flow. Buy them together and receive 10% off!

For more information on Managing Patient Flow in Hospitals: Strategies and Solutions, 2^nd Edition, click here.

For more information on Optimizing Patient Flow: Advanced Strategies for Managing Variability to Enhance Access, Quality, and Safety, click here.

Table of Contents

Click on the Table of Contents below for details.

Table of Contents

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at JCRCustomerService@jcrinc.com to have a proforma invoice created and emailed directly to you.