Product Description

Edited by Eugene Litvak, PhD, a world-renowned leader in hospital operations redesign

Foreword by noted expert Susan Dentzer, then Editor-in-Chief, Health Affairs, and Health Policy Analyst, The NewsHour with Jim Lehrer, PBS TV

Efficient management of patient flow remains an urgent issue for most hospitals. Emergency department crowding, nurse staffing shortages, and patient outcomes, complication rates, and even mortality rates have all been linked to shortages of hospital beds and associated stresses on staff when patient volume peaks. To compound the problem of inefficiencies and variability in patient flow, health care systems face strenuous economic challenges not previously experienced.

A complete revision of its predecessor, Managing Patient Flow in Hospitals: Strategies and Solutions, Second Edition, provides hospitals with scientifically grounded methods to optimally manage patient flow and serves as an indispensable guide to effective operations management. 

This book will help anyone who leads or is otherwise involved in his or her hospital’s efforts to improve efficiency and the flow of patients. Applying the classic patient flow management methods and tools described in this book can help to ensure that patients receive timely, high-quality care; to streamline busy EDs or ICUs; to improve nursing workloads; and to safeguard the organization’s overall financial “health.”

Although this book draws on theory and practice as applied to hospitals, the patient flow management methods and tools could also be adapted to ambulatory care organizations and any other nonhospital setting. After all, all health care organizations face the challenge of balancing capacity and demand at every step in the care delivery process.

Key Topics:

• Problems in patient flow management
• Assessing the quantitative impact or patient flow issues on patients and staff 
• Assessing, measuring, and evaluating patient flow 
• Using quantitative methods to enhance patient flow
• Applying strategies to manage patient flow 
• Variability in patient flow 
• Sustaining improvements on an ongoing basis 

Key Features:

• A combination of literature syntheses, tools and methods, illustrative vignettes, and real-life case studies
• Detailed case studies that illustrate how three health care organizations have successfully improved patient flow and eased crowding 
• Authoritative, state-of-the-art tutorials 
• Contributions from dozens of experts, leaders, and frontline staff

Standards: Leadership (LD), Nursing (NR), Performance Improvement (PI)

Setting: Critical Access Hospital, Hospital

Key Audience: 

• Hospital executives
• Chief operating officers
• Chief financial officers
• Board members
• Medical officers
• Physicians
• Nurses and other clinicians
• Quality, process improvement, and productivity managers
• Emergency department leaders
• Surgery, critical care, and nursing operations professionals

Need to know all about managing patient safety? Check out the Managing Patient Flow E-Book Package and SAVE! Click here.

Table of Contents

Click on the Table of Contents below for details.

Table of Contents

Contributors

About the Editor

Eugene Litvak, PhD, a world-renowned leader in hospital operations management and redesign, is the president and chief executive officer of the Institute for Healthcare Optimization in Newton, Massachusetts. He is also an adjunct professor in Operations Management in the Department of Health Policy and Management at the Harvard School of Public Health. He was a co-founder and director of the Program for the Management of Variability in Health Care Delivery at Boston University. He was also a professor at Boston University School of Management. He has authored over 60 titles involving operations in health care.  Currently, he serves on the Executive Leadership Council, Strategic Innovation Engine, at the US Centers for Medicare & Medicaid Services.

About the Foreword Writer

Susan Dentzer, a respected health and health policy thought leader, journalist, speaker, and commentator, is the president and chief executive officer of the Network for Excellence in Health Innovation (NEHI). NEHI’s mission is to advance innovations that improve health, enhance the quality of health care, and achieve greater value for the money spent. She graduated from Dartmouth College and was a Nieman Fellow in health policy at Harvard University. Previously, Dentzer was the editor in chief of the journal Health Affairs. She also was the on-air Health Correspondent for the PBS NewsHour for 10 years.

About the Authors

The following authors contributed to Managing Patient Flow: Strategies and Solutions:

• Marilyn E. Rudolph, RN, BSN, MBA, vice president, performance improvement, VHA, Pennsylvania, Pittsburgh
• Peter I. Buerhaus, PhD, RN, FAAN, Valere Potter Professor of Nursing; and director, Center for Interdisciplinary Health Workforce Studies, Institute for Medicine and Public Health, Vanderbilt University Medical Center
• Anne Miller, PhD, RN, assistant professor, Center for Interdisciplinary Workforce Studies, School of Nursing, and Center for Perioperative Research in Quality, Vanderbilt University Medical Center
• Brad Prenney, MS, MPA, chief operating officer, Institute for Healthcare Optimization
• Sandeep Green Vaswani, MBA, senior vice president, Institute for Healthcare Optimization
• Michael C. Long, MD, Senior Fellow and Clinical Consultant, Institute for Healthcare Optimization
• Kathleen Kerwin Fuda, PhD, senior associate, Domestic Health Division, Abt Associates
• Frederick C. Ryckman, MD, professor of surgery/transplantation and vice president of System Capacity and Perioperative Operations, Cincinnati Children’s Hospital Medical Center
• Elena Adler, MD, adjunct associate professor, Department of Anesthesia, Cincinnati Children’s Hospital Medical Center
• Amy M. Anneken, MS, lead decision support analyst, Division of Health Policy and Clinical Effectiveness, Cincinnati Children’s Hospital Medical Center
• Cindi A. Bedinghaus, RN, MSN, senior clinical director, Perioperative Administration, Cincinnati Children’s Hospital Medical Center
• Peter J. Clayton, MPA, vice president of operations, Department of Surgical Services, Cincinnati Children’s Hospital Medical Center
• Kathryn R. Hays, MSN, RN, senior clinical director, Perioperative Administration, Cincinnati Children’s Hospital Medical Center
• Brenda Lee, BSIE, quality improvement manager, Division of Health Policy and Clinical Effectiveness, Cincinnati Children’s Hospital Medical Center
• Jacquelyn W. Morillo-Delerme, MD, associate professor, Department of Anesthesia, Cincinnati Children’s Hospital Medical Center
• Pamela J. Schoettker, MS, medical writer, Division of Health Policy and Clinical Effectiveness, Cincinnati Children’s Hospital Medical Center
• Paul A. Yelton, application specialist III, Operating Room, Cincinnati Children’s Hospital Medical Center
• Uma R. Kotagal, MBBS, MSc, senior vice president for quality and transformation and director, Division of Health Policy and Clinical Effectiveness, Cincinnati Children’s Hospital Medical Center
• Judith Kibler, RN, MEd, senior consultant and lead improvement advisor, Kaiser Permanente
• Marlean Free, PhD, executive consultant and improvement advisor, Kaiser Permanente
• Maria Lee, PhD, MBA, director of healthcare performance improvement, Kaiser Permanente 
• Kirk Rinella, MBA, RCP, program manager, Strategic Work Environment, Kaiser Permanente
• Judy White medical group administrator, Kaiser Permanente
• Ed Ellison, MD, is area medical director, Kaiser Permanente
• Julie Miller-Phipps executive director and senior vice president, Kaiser Permanente Hospital Health Plan
• Lisa Schilling, RN, MPH, national vice president of Healthcare Performance Improvement and Execution Strategy, Kaiser Permanente, and a member of The Joint Commission Journal on Quality and Patient Safety’s Editorial Advisory Board
• Barbara Weintraub, RN, MSN, MPH, APN, CEN, director, Pediatric and Adult Emergency and Trauma Services, Northwest Community Hospital, Arlington Heights, Illinois
• Kirk Jensen, MD, MBA, FACEP, chief medical officer, Best Practices, Inc, and faculty member, Institute for Healthcare Improvement
• Karen Colby, RN, MS, CNAA-BC, clinical director, Medical Pulmonary/Renal/Telemetry/ Oncology Units, Northwest Community Hospital

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at JCRCustomerService@jcrinc.com to have a proforma invoice created and emailed directly to you.