Road to Quality and Patient Safety (13-14 June 2024)


Begin your accreditation journey here. This practical and informative education program will provide you with examples and useful tips on how to assist your organization prepare for your first or triennial JCIA survey.   Meet experienced JCI Consultants with over 50 years of combined experience working with organizations preparing for JCI Accreditation surveys.  Build a network of international professionals with common and shared interests in patient safety and quality improvement. 

Located in Chicago, IL, USA, participants have the option to choose between 2-day, 3-day, or 5-day learning experiences.  Make a selection below to view all offerings, covering topics such as Accreditation Fundamentals, Implementation, Quality and Patient Safety (QPS), and Facilities Management and Safety (FMS).  

Groups of three or more participants will receive a discount! Please reach out to for help with the registration process.

Road to Quality and Patient Safety (13-14 June 2024)
International Standards
Event Description

Event Description

Quality and Patient Safety (QPS) Key Topics

Enhance your organization’s quality and patient safety programs by aligning them with evidence-based practices and JCI standards. Our comprehensive training equips healthcare professionals with the necessary skills to build effective quality management and patient safety programs.

Key Topics:

Program Structure Insights

  • Understand the foundational elements of quality management programs
  • Learn how to tailor program design to meet organizational needs

Effective Management Plans

  • Explore best practices for managing quality programs efficiently
  • Receive actionable guidance on program implementation

Continuous Improvement Strategies

  • Discover practical approaches to enhance patient safety and operational excellence
  • Implement strategies that are practical and impactful


By the end of this course, participants will be able to:

  • Design a quality program
  • Mitigate risk of harm to patients
  • Lead improvement projects
  • Manage data
  • Learn how accreditation will help quality improvement

What you will receive:

  • Access to a learning management system with complementary copies of the JCI Accreditation Standards for Hospitals 8th edition, and JCI Survey Process Guide upon its release in July 2024.
  • Copies of the current JCI white papers
  • Tools and forms to support you and your teams as you prepare for JCI Accreditation
  • Certificate of attendance

Note: a laptop or tablet will be required for this program.

Who should attend: 

  • Hospital leadership and accreditation preparation project managers for healthcare organizations preparing for their first or subsequent, triennial JCIA surveys. 
  • Healthcare professionals responsible for quality improvement, medication safety, infection control, and facility management team members. 
  • JCI-accredited organizations who need to train new staff.


Agenda: (Detailed agenda forthcoming)

  • 10-14 June 2024 at Joint Commission Headquarters in Oakbrook Terrace, IL (outside of Chicago)
  • 0900 – 1700 with one hour lunch each day

Accreditation Only (10-12 June 2024)

Road to JCI Accreditation Fundamentals

Topic: Survey Preparation and Sustainability

Hands-on application in a simulated hospital setting on Day 3 of the program

Track I (13-14 June 2024)

Road to Implementing Essential Programs

Topic: Establishing programs for high-risk patients, staff and document development, and infection control

Track II (13-14 June 2024)

Road to Facility Management and Safety

Topic: Establishing and maintaining programs for the for the building environment

Track III (13-14 June 2024)

Road to Quality and Patient Safety

Topic: Establishing a quality program for improving patient outcomes


Continuing Education

Continuing Education

Before registering for a program check for updates from your county or city on a regular basis to make sure it will be acceptable for your license/certification renewal.

Summary of Continuing Education contact hours awarded for this program:

Total CE hours will be determined by the final agenda, may be subject to change

  • Physicians may be eligible for continuing education credits through the Accreditation Council for Continuing Medical Education (ACCME)
  • Nurses may be eligible for continuing education credits through the American Nurses Credentialing Center (ANCC)
  • Administrators and Environment of Care/Life Safety Engineers may be eligible for continuing education credits through the American College of Healthcare Executives (ACHE)
  • Emergency Managers may be eligible for continuing education credits through the International Association of Emergency Managers (IAEM)
Location Details - June

Location Details - June

Site Location

The Joint Commission Conference Center

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

  • Parking is available in any of the visitor spots in front of the building and in our attached parking garage.
  • The Joint Commission is a smoke free campus and smoking anywhere on the premises is prohibited. Smoking is defined as (1) lighting or burning any type of substance that contains tobacco, including cigarettes, cigars, and pipes; and (2) using electronic cigarettes.



The Joint Commission is located approximately 14 miles from O’Hare International Airport and about 20 miles from Midway International Airport. Uber & Lyft rideshare services are readily available in the area.


Hotel Options:

Staybridge Suites (Located next door to The Joint Commission)
*Hotel is undergoing some renovations but remains open during this time.
200 Royce Blvd.
Oakbrook Terrace, IL 60181
+1 630 953 9393

Marriott Courtyard (Located approximately 2-3 blocks from The Joint Commission)
6 Trans Am Plaza Drive
Oakbrook Terrace, IL 60181
+1 630 691 1500
Courtyard is walking distance to program site, also inquire at the front desk if they may have shuttle transportation.

Holiday Inn (Located approximately 6 blocks from The Joint Commission - do not recommend walking)
17 W. 350 22nd Street
Oakbrook Terrace, IL 60181
+1 630 833 3600

Hyatt Place Lombard (Located approximately 1.5 miles from The Joint Commission)
2340 Fountain Square Drive
Lombard, IL
+1 630 932 6501

Embassy Suites Lombard (Located approximately 1.5 miles from The Joint Commission)
707 East Butterfield Rd.
Lombard, IL  60148
+1 630 969 7500

JCI Account Assistance

JCI Account Assistance

There are four ways to order from Joint Commission International:
You may place online orders at by setting up a webstore account.
Send order details with payment to:
JCR Receivables
P.O. Box 734507
Chicago, IL 60673-4507
Credit card customers may fax orders to 888.205.2380.
To place your credit card order by phone, call our Customer Service Center toll free at +1 630 268 2990 (8:00-17:00 Monday-Friday UTC-5), Monday through Friday.

You may also visit our JCI FAQ page for a list of frequently asked questions.

Payment Options

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
  4. On the bottom right, there is a section titled "Create Proforma Invoice."
  5. Click the "Proforma Invoice" button. (See image below.) 
  6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at to have a proforma invoice created and emailed directly to you.


Thank you.

Health and Safety

Health and Safety

For conferences held in non-health care settings, The Joint Commission and Joint Commission Resources follow local regulation and CDC community level recommendations as conference requirements related to masking and other interventions to prevent the spread of respiratory disease, including COVID-19.  CDC recommendations are reviewed weekly and any change in requirements will be communicated to conference attendees the Thursday evening before the conference.  We encourage all conference participants to review their organizations travel requirements and assess their own risk and tolerance of possible exposure to respiratory virus infection in a group setting and act accordingly.  This may include wearing the best fitting mask that you can tolerate except when eating and drinking, practicing social distancing when masking is not possible, and choosing to participate in conferences virtually where available. Because the sensitivity of testing for viral pathogens varies based on the test performed, we do not require testing as a condition of participation.  Please do not attend an in-person conference if you are experiencing new onset of respiratory symptoms that could be indicative of viral infection.  However, because we cannot differentiate mild respiratory symptoms due to allergies, resolved infection, and non-infectious causes, attendees with respiratory symptoms should wear a mask.