Product Description

Joint Commission International Accreditation Standards for Primary Care, 2nd Edition, provides the basic requirements for primary care center accreditation throughout the world. Joint Commission International (JCI) standards define the performance expectations, structures, and functions that must be in place for a primary care center to be accredited by JCI.

Primary care is defined by the Institute of Medicine (IOM) Committee on the Future of Primary Care as “the provision of integrated, accessible health care services by clinicians who are accountable for addressing a large majority of personal health care needs, developing a sustained partnership with patients, and practicing in the context of family and community.” Services provided in primary care are described by the American Academy of Family Physicians (AAFP) as “… practices [that] provide health promotion, disease prevention, health maintenance, counseling, patient education, diagnosis and treatment of acute and chronic illnesses in a variety of health care settings.”

The JCI primary care standards are divided into three main sections:

1. Community Involvement and Integration
2. Patient-Centered Services
3. Health Care Organization Management

Within each section, standards are separated into chapters, which is new to the second edition, and the chapter titles are aligned with other JCI standards manuals for easy identification of similar requirements.

Each standard includes an intent statement, which describes the rationale for the standard, and measurable elements, which are the specific requirements of the standard. In addition to the standards chapters, the second edition includes an introduction, the eligibility requirements, a summary of key accreditation policies, a glossary, and an index are included.
 
Areas of Focus in New and Revised Requirements

In the second edition, all International Patient Safety Goals (IPSGs) were updated as appropriate to primary care. Other requirement changes include the addition of several new standards, as well as a few new measurable elements added to existing standards from the first edition. The areas of focus include the following:

• Program for chronic disease management
• Point-of-care testing oversight and staff training
• Radiation safety program
• Resuscitation services
• Antibiotic stewardship
• Response to presentation of potential global communicable diseases
• Supply chain management
• Culture of safety program
• Water quality monitoring
• Appropriate use of copy-and-paste and auto-complete when electronic medical records are used
• Confidentiality and security of patient information sent via electronic communication
• Program for response to planned and unplanned downtime of data systems

Key Features

The following features are new to the Joint Commission International Accreditation Standards for Primary Care, 2nd Edition:

• A new section, Accreditation Participation Requirements (APR), which describes the specific requirements for participating in the JCI accreditation process and maintaining an accreditation award
• Summary of changes to standards requirements
• References providing evidence and support for key topics in the standards
• List of standards-only at the beginning of each chapter for quick reference
• Cross-references in the standards throughout the manual to indicate when requirements are related

The effective date of the primary care second edition is 1 July 2018, which means all surveys that begin on or after this date will be surveyed under the Joint Commission International Accreditation Standards for Primary Care, 2nd Edition.

This book is available only as an electronic PDF.

Pay by Check or Wire Transfer

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at jcrcustomerservice@jcrinc.com to have a proforma invoice created and emailed directly to you.

Details

Payments
Payments submitted by check take up to 14 days to process.  If you are registering for a program less than 14 days away, please pay with a credit card or your registration may not be received in time and your seat may not be reserved.

Cancellations, Substitutions, and Transfers

Attendee Cancellations– 30 or more days prior to the event:

If you need to cancel your attendance at a live event, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is received via e-mail to the below mailbox 30 days or more prior to the program date. Please include the attendee name, program name, date and order #.

Attendee Cancellations - less than 30 days prior to the event:

If you need to cancel your attendance at a live event less than 30 days prior, you may send an alternate attendee.  Please include the registrant’s name, program name, date, and order number as well as the alternate attendee’s full name, title, credentials, address, phone, and email address. Refunds will not be issued for cancellations received less than 30 days prior to the program or any no-shows. 

Event Cancellations:
Joint Commission Resources reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling JCR Customer Service at 877.223.6866. Neither Joint Commission Resources nor The Joint Commission is responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled.

Dietary Restrictions
Should you have any dietary restrictions for an upcoming event, please contact customer service via e-mail with the name and date of the program and any special accommodations that may be needed.  We will work with the catering staff to try to accommodate your needs. In some cases, it may be best to bring some of your own food to supplement what is provided.

Americans with Disabilities Act

If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please e-mail Customer Service.

Conflict of Interest

Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content.

Program Agendas and Faculty

Agendas are subject to change because we are always striving to improve the quality of your educational experience. Joint Commission Resources may substitute faculty with comparable expertise on rare occasions necessitated by illness, scheduling conflicts, and so forth.

Customer Service: 877-223-6866

Email JCR Customer Service

Suggested Attire: Business Casual

Due to the variation in meeting room temperatures and personal preferences, we recommend that you dress in layers for your comfort. 

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
   1. On the bottom right, there is a section titled "Create Proforma Invoice."
   2. Click the "Proforma Invoice" button. (See image below.) 
   3. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866 (+1 630 268 2990 outside the US) or via email at jcrcustomerservice@jcrinc.com to have a proforma invoice created and emailed directly to you.